GDPR / Privacy Policy

Privacy Policy

1. This privacy policy applies to The Flower Room Website and our services provided at www.flower-room.co.uk and offline. We at The Flower Room take your privacy seriously. This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998 (“DPA”) and the General Data Protection Regulations (“GDPR”).

2. For the purpose of the DPA and GDPR we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to Patricia Weber at our address Willowbrook Barn, Marsh, Aylesbury, Bucks, HP17 8SP, United Kingdom.

3. By using the Website you consent to this policy.

Information we collect

4. We will collect personal data on this Website only if it is directly provided to us by you, the user, e.g. your e-mail address, name, and telephone number, and therefore has been provided by you with your consent. There is also space for you to provide ‘free text’ information.  Normally you will only provide such details if you wish to contact us to enquire about the service we provide.

5. We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including, but not limited to: traffic data; location data; weblogs and other communication data (but this data will not identify you personally).

Use of your information

6. We may hold and process personal data that you provide to us in accordance with the DPA and GDPR.

7. The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you, if any exist.

Disclosure of your information

8. We may disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise credit risk.

9. We do not ask for your consent to provide your data to third parties.  This is not our practice and there is no provision for such requests on our Website.  We therefore state that we do not under any circumstances supply your data to third parties, unless you have requested a third party contact us.  In this circumstance we would check with you first and ask for your written permission for us to supply such data and where appropriate conduct communications with said third party.

10. Please be advised that we do not reveal information about identifiable individuals to our advertisers, but we may, on occasion, provide them with aggregate statistical information about our visitors.

Controlling the use of your data

11. If you have given us consent to use your data for a particular purpose you can revoke or vary that consent at any time. If you do not want us to use your data or want to vary the consent that you have provided you can write to us at the address detailed in clause 2 or email us at perfectday@flower-room.com at any time.

Where we store and transfer your data

12. As part of the services offered to you, for example through our Website, we do not store the information you provide to us.  The only place your details appear is upon completion of the Contact Us forms which are then transferred to us by email.  This information is only captured but not stored at any stage in that process.

13. A transfer of your personal data may happen if any of our servers are located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. If we transfer your personal data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected, as outlined in this privacy policy and in accordance with the DPA and GDPR. If you use our service while you are outside the EEA, your personal data may be transferred outside the EEA in order to provide you with these services.

14. We do not capture and therefore do not use or disclose sensitive personal data, such as race, religion, or political affiliations.

Security

15. The transmission of information via the Internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

Third party

16. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Use of cookies

17. Our Website uses cookies. We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our Website. Such information will not identify you personally – it is statistical data about our visitors and their use of our Website. This statistical data does not identify any personal details whatsoever. We may also gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our Website. Where we work with advertisers on our Website, our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Website.

Your rights

18. The DPA and GDPR give you the right to access information held about you by us. Please write to us or contact us by email if you wish to request confirmation of what personal information we hold relating to you, however, as stated earlier, we do not store information about you. You can write to us at the address detailed in clause 2, above, or by email to  www.flower-room.co.uk for confirmation that we do not store information about you. There is no charge for requesting this confirmation and we will provide this within one month of your requesting the data.

Changes to this policy

19. We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us by sending us a letter to Patricia Weber at our address Willowbrook Barn, Marsh, Aylesbury, Bucks, HP17 8SP, United Kingdom, or emailing us at perfectday@flower-room.co.uk

Version: May, 2018

CUSTOMER TESTIMONIALS

"Just writing to say thank you for the beautiful wedding flowers you supplied. The bridal flowers were stunning but the marquee blew us away. It was like a film set! The bases, the trees, the hanging candles and the butterflies looked magical..."

The Flower Room

The Flower Room is located near Aylesbury.